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10 Features To Look For In A Call Answering Service ... Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

Simply Your Operations With Phone Answering Service ... Sydney

You don't need to be connected to your workplace answering those incoming calls. business call answering service. Why not make the effort to go and have some lunch with your pals or household. With an answering service you can be positive that your calls will always be in excellent hands. Setting up our service truly just takes minutes.

We have established our systems to be really user-friendly for you to run and offered that they are online you are able to log-in and change your settings at any time. When our professional group address your call the welcoming that your clients receive will be a customised greeting that we have actually previously agreed with you.

Not. It is all totally versatile. If you are going through a hectic period then you may decide to divert whatever to us. If things are a bit sluggish then you may choose to answer most of your calls yourself. You are absolutely in the chauffeurs seat and can change things whenever you desire.



This number is a distinct number and is the number that we will be responding to on behalf of your business. Some customers divert their number immediately while others wait for a particular variety of rings. You can cancel at any time by just providing a months notification. We presently address incoming telephone calls for more than 4,500 businesses in Australia.

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The factor that they stick with us is that we provide extraordinary value to their company, not since they are locked in to a contract. Why not go totally virtual with a virtual office plus a virtual receptionist. It makes truly great service sense and might save you lots of money.

Live Answering Solutions. Full-time receptionist. Do not leave your consumers hanging. Our Live Answering Service can be tailored to match your requirements. It might be as simple as taking messages or moving calls, to taking orders and providing more info to your customers. Our team of expert operators will make a great very first impression whenever - answering service.

For much less than the cost of a full-time receptionist, you can provide this additional level of customer care to your clients whenever you require it. Image On Line's Live Answering Service makes fantastic business sense.

Is your business looking for a phone answering services Perth to help you grow and inform your callers while they are on hold? Smart On Hold has been the leading name in on hold messaging since 2003. We can custom produce exceptional messages that can be useful and engaging. Best of all, if you're not entirely delighted with our service, after 180 days you can get 100% of your cash back! After helping lots of satisfied consumers throughout every state of Australia with their phone answering services and messages on hold for lots of years, we understand what you desire and can offer an extraordinary level of service to your Perth organization.

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Smart On Hold is a terrific way to bring to life your business branding using your telephone system. Getting relevant messages out to your callers, effectively and in a brief space of time is essential and Smart On Hold can do precisely that. phone call answering. We're so positive that you will love the experience, you can try it for 180 days and if you're not totally pleased, we will reimburse you your refund! Which's why a lot of Perth companies choose Smart On Hold to do what we do.

When running a business, it can be tough to find the time to respond to client calls. With our service, you're able to outsource your phone responding to needs so you can focus on what is essential (phone call answering). With a virtual answering service, you can focus on what matters most when you need to.

If you run on the roadway a lot and discover it tough to manage your company calls, or if the interruptions of working from house is impacting your business productivity and phone professionalism, then having an expert receptionist may be the answer - phone answering. APSO is readily available to assist with all your phone answering needs, like your own virtual personal assistant.

Running a small organization frequently means wearing a variety of different hats. One minute you are the sales individual, the next minute the accountant and the following hour you require to be a service technician. In between all of this the telephone might be calling and you require to be the receptionist as well.

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Research that was brought out overseas by BT has actually revealed that business callers get actually inflamed by automated messaging services and are a lot more most likely to hang up instead of leave a message. The research study showed that in more than 60% of cases a caller would merely hang up the phone instead of leave a message on an automatic service.

The issue with your callers simply hanging up instead of leaving a message is that they go from being a warm possibility to being a stone cold one. The probability is that immediately after hanging up that phone they have scanned down the list and chose to call the next company down.

Organization is so competitive nowadays that you actually require to protect every possible warm lead that comes your way. Our Melbourne phone answering service is an excellent method to ensure that you never ever miss another call. Our professional personnel will answer most of your incoming calls (more than 90%) within 6 rings and will have your message to you within minutes.

Our system has actually been custom written in Australia and has been running locally for more than 5 years. We currently have more than 3,500 consumers using our services and the system works seamlessly. Because our system has actually been created by Australians for Australian business it has a lot of functionality which works. phone call answering.

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They can be there to turn away all of those pesky telemarketing individuals who ring wishing to offer you SEO services or a new electrical power provider. Our receptionists can also field calls being available in and direct them to the best extension or department. With our cutting-edge system you can also establish a series of numbers that you desire us to call if we can't find you at your main number.

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We really desire to help you do your job better! Our phone addressing service is used by an actually broad variety of companies. These businesses range in size from one and two man services to departments of public companies with 400 or more people. For us it doesn't matter if you are a one man program or a 400 person department our answering service can deliver the same level of professionalism to you regardless.

Trusted by more than 25,000 businesses, from sole traders to major corporations

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